Policy #AR0001 Rev 111014
Date: November 10, 2014
Field Service Policy
From time to time an end-user/consumer may have concerns about a product distributed by one of Reeb
Millwork’s affiliates. REEB has established this Field Service Policy to address end-user/consumer product
concerns.
Background:
•
REEB does not manufacture components, but rather distributes products and sometimes provides
assembly-related services. Warranties vary by product, by manufacturer, and by applicable law. When
the product manufacturer offers a written warranty to the end-user/consumer, REEB will make the
written warranty available at the dealer’s location, on REEB Millwork’s website
, in some promotional materials, with the product, and upon
request. REEB adopts those manufacturer’s warranties, in full, and distributes the products to end-
users/consumers subject to the terms, conditions, obligations, and limitations therein. Where no such
manufacturer’s written warranty exists, or where REEB otherwise explicitly disclaims the warranty, then
REEB distributes the products to end-users/consumers subject applicable implied warranties.
•
REEB also distributes all products subject to this Field Service Policy, to work in conjunction with any
applicable warranty. This Policy is also available at the dealer’s location, on REEB Millwork’s website,
in some promotional materials, with the product, and upon request.
Submitting Warranty Claims; Obtaining Field Service:
•
In the event an end-user/consumer has a warranty claim or concern about the assembly of a product, the
claim can be directed to the dealer where the product was purchased in order to be forwarded to REEB.
•
The dealer’s personnel will first make inquiries to ensure there is warranty-related or assembly-related
concern with the product, rather than a condition outside REEB’s control such as improper installation,
finishing, or maintenance of the product.
•
If there is a warranty-related issue with the product, REEB will require the following information, some
of which REEB can obtain from the dealer:
-REEB’s invoice number (photocopy preferred)
-The dealer’s purchase order number
-Date of REEB’s delivery to dealer
-A detailed account of the problem, including pictures whenever possible.
-The end-user/consumer’s name, address, phone number (both day and night), and email address,
and the same information for any contractor/installer involved
December 2014
Prices Effective 04/18/2016 to 07/10/2016
